BGC Call Center respects your privacy and is committed to protecting the personal information you provide when using our website, customer support services, calling services, and SMS messaging services.
Information We Collect
We may collect information such as:
- Full name
- Phone number
- Email address
- Business or account information
- Customer support inquiries
- Communication history
- SMS opt-in and opt-out status
- Information voluntarily provided when communicating with BGC Call Center
How We Use Your Information
We may use your information to:
- Provide customer support
- Respond to customer inquiries
- Send requested account and service notifications
- Provide SMS customer-care communications
- Maintain customer records
- Improve our services
- Prevent fraud, misuse, and security incidents
- Comply with applicable legal and regulatory obligations
SMS Privacy
When you provide consent to receive SMS messages from BGC Call Center, your mobile phone number, SMS opt-in information, and consent records are used only for the messaging services you have requested.
We may share information with service providers that assist us in delivering messaging services, such as telecommunications carriers and messaging platform providers, only as necessary to provide those services.
Such providers may use the information only as necessary to provide services on our behalf.
SMS opt-in and consent information will not be transferred to third parties for unrelated advertising or promotional activities.
SMS Communications
Customers who have opted in may receive:
- Customer-care messages
- Responses to customer inquiries
- Account notifications
- Service-related notifications
- Requested support communications
Message frequency may vary. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchase.
Information Sharing
We may disclose information when reasonably necessary to:
- Provide requested services
- Work with service providers operating on our behalf
- Protect our systems and customers
- Comply with legal obligations
We do not sell SMS consent information or mobile subscriber information for marketing purposes.
Data Security
We use reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.
No electronic system can guarantee absolute security, but we take reasonable measures to protect information entrusted to us.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or regulatory requirements.
Your Choices
You may request assistance regarding your personal information or communications preferences through our official website.
Changes to This Privacy Policy
BGC Call Center may update this Privacy Policy when necessary to reflect changes to our services, technology, or regulatory requirements.
The updated effective date will be displayed at the top of this page.
Contact Us
For privacy-related questions or assistance, please contact BGC Call Center through our official website.